Testimonials

"I had the priviledge of working with Susan as a member of a work team to assess and develop a program to support our Acute Care Hospitals in team and skill building for the preventation and managment of aggressive behavior. We had a productive work team in developing the program and with Susan as our lead to instruct and facilitate a provacative and insightful program to train teams in managing this population. It was my pleasure to work with her. She is a very empathic and supportive practitioner in behavioral health. My knowledge and capacity to provide support to this population increased due to the work we completed together."

~ A.L. RN Program Manager

"Susan was my colleague in the Emergency Department. She is one of the most compassionate professionals I have ever had the opportunity to work with. Susan always cared immensely about our patients and family members as well as the ED staff. She helped everyone involved in the emergency department with debriefings and coaching as needed in order to help reduce stress. She always went above and beyond and was limitless when it came to caring for people and their well being."

~ D.C. Emergency Department Technician

"It was an honor to work with Susan Leys in our Emergency Department.

Susan's clinical expertise was held in high regard by her emergency department medical and nursing colleagues and support staff. Her patient assessment skills are consistently excellent.

Susan's attributes are numerous and include, but are not limited to, problem solving skills, critical and global thinking, goal orientation, adaptive skills, communication skills for all situations, role model behavior and as a change agent.

As she joined our management team, her true worth was abundantly apparent. In addition to her continuing clinical evaluations and expertise, she was instrumental in contributing to staff and departmental development.

Susan effectively imparted knowledge and 'common sense-isms' concerning psychiatric care for all age groups and interpersonal staff relationships. She was consistently a calming and positive influence. Susan maintained her hand on the pulse of staff morale and organizational direction. She encouraged staff rapport and support and promoted a positive working environment. She expended time and energy to investigate issues (especially those that created discord within clinical and management operations) and planned effective strategies to address them. Susan identified actual and potential difficulties with coping and management processes and worked to develop and initiate constuctive action plans. Her suggestions for performance-enhancing interventions with staff and operational issues were innovative."

~ P.F. RN Emergency Department

Organizations We Have Consulted With / Trained Include the Following: